Our Expertise

We Design Government Services That Ship.

We Design Government Services That Actually Ship.

Government is shifting from buying time to buying results. We’ve been building for that all along. Two signature offers. Three engagement models. Evidence-based work that fits your procurement reality at any threshold.

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What we don't do: journey maps for their own sake, personas that never get used, research that isn’t connected to a decision. Every engagement ends with something your team can execute: an MVP, a build-ready prototype, or a prioritized feature roadmap.

Three Engagement Models

Tell us where you're stuck. We'll tell you how to start.

Every engagement is scoped to fit your procurement reality.

Usability Sprint

When you need to know if what you've built works.

A fixed-scope sprint that fits inside an active project without disrupting delivery. Specific enough to produce decisions, not just findings.

Prioritized findings with severity ratings
Aligned to WCAG and accessible design standards
Actionable evidence your team can act on immediately

Under $40K, 3-4 Weeks

Usability Sprint

When you need to know if what you've built works.

A fixed-scope sprint that fits inside an active project without disrupting delivery. Specific enough to produce decisions, not just findings.

Prioritized findings with severity ratings
Aligned to WCAG and accessible design standards
Actionable evidence your team can act on immediately

Under $40K, 3-4 Weeks

Co-Design Study

When you need to know what to build, with evidence your whole team believes in.

For teams ready for deeper transformation. Full Explore, Create, Validate cycle. From first brief to build-ready MVP.

Build-ready roadmap your dev team can act on
Data-backed decisions your whole team believes in
Structured, proven process — nothing improvised

$75K or less. Under 3 months.

Co-Design Study

When you need to know what to build, with evidence your whole team believes in.

For teams ready for deeper transformation. Full Explore, Create, Validate cycle. From first brief to build-ready MVP.

Build-ready roadmap your dev team can act on
Data-backed decisions your whole team believes in
Structured, proven process — nothing improvised

$75K or less. Under 3 months.

Embedded Design Team

When you need senior design leadership working alongside your team, to lead, deliver, and mentor.

Full scope UX, UI, and interaction design. Senior Forge practitioners sit inside your team, working directly with your POs, devs, and staff.

Co-Design and usability research included
Ongoing design leadership and mentoring with your team
Accessibility and WCAG compliance built in

Scoped to your budget

Embedded Design Team

When you need senior design leadership working alongside your team, to lead, deliver, and mentor.

Full scope UX, UI, and interaction design. Senior Forge practitioners sit inside your team, working directly with your POs, devs, and staff.

Co-Design and usability research included
Ongoing design leadership and mentoring with your team
Accessibility and WCAG compliance built in

Scoped to your budget

Areas of Expertise.

Each capability connects to a shipped outcome.

Design Systems & UI

End to end — from brand and visual language through component libraries and design systems that work in production. We build within existing systems and create new ones. Agnostic to platform.

Design Systems & UI

End to end — from brand and visual language through component libraries and design systems that work in production. We build within existing systems and create new ones. Agnostic to platform.

Design Systems & UI

End to end — from brand and visual language through component libraries and design systems that work in production. We build within existing systems and create new ones. Agnostic to platform.

Discovery & Research

Interviews, usability studies, contextual inquiry, surveys. We do as much research as the decision requires and not one session more. Evidence in service of shipping.

Discovery & Research

Interviews, usability studies, contextual inquiry, surveys. We do as much research as the decision requires and not one session more. Evidence in service of shipping.

Discovery & Research

Interviews, usability studies, contextual inquiry, surveys. We do as much research as the decision requires and not one session more. Evidence in service of shipping.

Usability

Moderated testing, heuristic reviews, task analysis. We test with real users against real scenarios, and deliver severity-ranked findings your team can prioritize immediately.

Usability

Moderated testing, heuristic reviews, task analysis. We test with real users against real scenarios, and deliver severity-ranked findings your team can prioritize immediately.

Usability

Moderated testing, heuristic reviews, task analysis. We test with real users against real scenarios, and deliver severity-ranked findings your team can prioritize immediately.

Accessibility

WCAG 2.1 AA conformance reviews, remediation planning, inclusive design from the start. Accessibility isn’t a checklist at the end — it’s a design constraint we build for from day one.

Accessibility

WCAG 2.1 AA conformance reviews, remediation planning, inclusive design from the start. Accessibility isn’t a checklist at the end — it’s a design constraint we build for from day one.

Accessibility

WCAG 2.1 AA conformance reviews, remediation planning, inclusive design from the start. Accessibility isn’t a checklist at the end — it’s a design constraint we build for from day one.

AI + UX

AI is moving into government services fast, and most teams don't yet know what good looks like. What we do know is that citizen experience has to come first. AI should support a well-designed interaction, not paper over a bad one.

AI + UX

Human factors & HCI

High-stakes operator interfaces require a different design discipline than digital services - cognitive workload, physical ergonomics, error consequence, and environmental constraints all shape what good looks like.

Human factors & HCI

Design for Product Owners Training

You make design decisions every day. Approving wireframes, writing acceptance criteria, and deciding what ships. This workshop gives you the tools to make them with confidence.

First Cohort - Limited Seats

How to run a co-design session with your team

What good UX evidence looks like vs. opinion

How to write acceptance criteria that include the user

When to push back on design and when to trust it

HALF-DAY WORKSHOP ·

GOVERNMENT TEAMS ·

REMOTE OR IN-PERSON

JOIN OUR FIRST COHORT

The Forge Co-Design Method

Citizens in the room before a single pixel.

A research-led approach that turns stakeholder opinion into ranked, build-ready decisions - in weeks, not quarters.

SEE THE FULL METHOD

Most processes start with research and hope for a decision. We start with a decision and stress-test it with real users, without bias. Research either validates the concept, highlights weaknesses, or surfaces an insight nobody thought of before. The one that changes everything.

Research Studies

500+

Participants

Years in Government

Procurement Vehicles

100% Canadian owned and operated. No offshore subcontracting. Offices in Victoria, Vancouver and Toronto.

Industrial and Technological Benefits (ITB) eligible for applicable procurements.

Federal Procurement Vehicles

TBIPS

ProServices

TSPS (Pending)

ITB Eligible

Security Clearance (In-progress)

BC and Provincial Procurement

BC Bid

Digital Market Place

Team with Us (in progress)

Alberta Purchasing Connection

We love a good list — and we check them twice. Don't see your procurement vehicle? Let us know — we work across Canada, not just from Ottawa.

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Stay updated with expert insights, business tips, and the latest trends that drive success.

Stay updated with expert insights, business tips, and the latest trends that drive success.

Stay updated with expert insights, business tips, and the latest trends that drive success.