Forge Experience Design (forgeux.com) is a boutique UX and service design consultancy based in Victoria, BC. This policy explains what personal information we collect through this website, why we collect it, and what we do with it.

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

What we collect

This website is primarily informational. We collect personal information only when you choose to contact us. Specifically:

• Contact form submissions: your name, email address, and the message you send us.

• Analytics: we use website analytics (such as Google Analytics) to understand how visitors use the site. This may include your IP address, browser type, pages visited, and time spent. This data is aggregated and not personally identifiable to us.

We do not collect payment information, create user accounts, or store any sensitive personal information.

Why we collect it

We collect contact information solely to respond to your inquiry. We collect analytics data to improve the website and understand what content is useful. We do not use your information for marketing without your explicit consent, and we do not sell, rent, or share your personal information with third parties for their own purposes.

How long we keep it

Contact form submissions are retained only as long as necessary to respond to your inquiry and for reasonable follow-up. Analytics data is retained according to the settings of the analytics platform we use (typically 26 months for Google Analytics).

Third parties

Our website may use the following third-party services, each with their own privacy policies:

• Google Analytics — for website usage statistics

• Calendly or similar booking tools — if you use a booking link, their privacy policy applies We do not control how these services handle your data. We encourage you to review their privacy policies if you have concerns.

Your rights

You have the right to request access to the personal information we hold about you, request corrections, or ask us to delete it. To make a request, email us at info@forgeux.com. We will respond within 30 days.

Cookies

Our website may use cookies for analytics purposes. You can disable cookies in your browser settings. Disabling cookies will not affect your ability to use the site.

Contact

Questions about this policy?

Email us at info@forgeux.com or write to: Forge Experience Design Victoria, British Columbia, Canada