We started Forge because government services deserve better.
Not better in a theoretical way. Better in the way that matters to a small business owner trying to register a company at 11pm, or a family navigating a benefits application in a second language, or a senior trying to renew a licence without calling anyone for help. Government digital services are hard to get right. The policy is complex, the stakeholders are many, the timelines are brutal, and the people who need the service most are rarely in the room when decisions get made.
How do you take something complex and make it work for the person on the other end?
Government digital services turned out to be the hardest version of that problem: modernizing systems still running on paper, synthesizing thorny policy into new and useful services, designing solutions that work for all citizens, from seniors to kids, who are rarely in the room when decisions get made. That's the problem Forge was built to solve. And we're good at it.
Our Team
Senior practitioners. Every one of them does the work.
