Digital transformation doesn't stall at delivery. It stalls at the decision.
Evidence does what opinion can't — it gives everyone in the room a reason to commit.
FORGE METHOD
A structured 3-step approach to evidence-based design.
Every engagement begins with a research plan — defining participant criteria, problem statements, use cases, session logistics, and deliverable format. Nothing is improvised.
1
EXPLORE
Each session begins with an open, exploratory conversation to uncover pains, frustrations, workarounds, and unmet needs. Structured but probing, practiced without bias. The goal is to open a trusting dialogue before any design is shown.
We learn what's broken, what's tolerated, and the workarounds citizens have invented because the service doesn’t work as intended.
1
CREATE
Participants sketch or build their ideal solution before they see ours. Pen and paper, blocks, Legos, or digital tools. This crystallizes the gap between the current experience and the desired state, entirely in the user's own words and logic.
We uncover users' mental models that service providers almost never see. What people actually need, unconstrained by what policy and legislation mandates.
2
VALIDATE
The hypothesis-driven design is brought forward. Participants react, rank features, and push back on what works and what's missing. Followed by a quantitative survey and feature ranking to produce evidence-based design guidelines.
We learn what to build, in what order, with confidence, backed by evidence, not opinion. A ranked feature list your team trusts and can act on immediately.
3
+150
Research Studies
+2000
Participants
Design for Canadian Public Sector
BC Registries · BC OneStop · GDX · Royal BC Museum · Government of BC
TBIPS, ProServices Approved Vendor
FORGE CO-DESIGN METHOD
HOW ENGAGEMENTS WORK
HOW ENGAGEMENTS WORK
Two Ways to Start. No RFP Required.
Most teams start small and scale. Either way, you leave with prioritised requirements your stakeholders believe in and your dev team can act on.
Ready to stop stalling and start building?
Book a 20-minute call to see if it fits your project.info@forgeux.com · 250-508-0098