Recently, I was featured in an article by Angela Stringfellow, on finding the best way to balance HMI Design and Usability. While most of the experts agree user involvement is key, the article didn't dig into "how " to include the user in your process, which will greatly impact the validity of your design. What methodology should you use to obtain the most accurate insights? How do you know if can trust the data? While any attempt to pull the user into your design process i